Refund & Cancellation Policy

1. Reservation Cancellation

Guests may cancel their reservation free of charge up to 48 hours before the scheduled check-in time. Cancellations made within 48 hours may incur a cancellation fee equal to the first night’s stay.

To cancel a reservation, please visit the My Bookings page or contact our support team.

2. Refund Eligibility

Refunds are applicable under the following circumstances:

• Reservation cancelled within the allowed cancellation window
• Payment deducted but reservation not confirmed due to a system error
• Room unavailable upon arrival due to unforeseen circumstances
• Duplicate payments or system transaction failures

Approved refunds will be processed within 5–7 business days to the original payment method.

3. Non-Refundable Situations

Refunds will not be provided for the following situations:

• Guests cancelling within 48 hours of check-in (unless eligible)
• No-shows or failure to arrive without prior notice
• Early departure after check-in (unused nights are non-refundable)
• Booking made under non-refundable promotional rates or offers

4. Reservation Modifications (Rescheduling)

Guests may request a date change subject to room availability and price differences. Modification requests must be submitted at least 24 hours before check-in.

5. Payment Reversals

If you paid online (card, mobile banking), refunds will be issued through the same channel. Cash payments may be refunded as store credit or offered as a discount on future stays.

6. Booking Disputes or Issues

If you encounter issues with your booking, please contact us within 12 hours of check-in for verification. We aim to resolve disputes promptly and fairly.

7. Changes to This Policy

We reserve the right to modify this policy at any time. Updates will be posted on this page with a new revision date.

8. Contact Us

For policy-related questions, please reach us via the Contact Page.